Getting Help

The Service Desk is your first point of contact for BCIT IT related questions or problems. The Service Desk staff will guide and assist you to resolve your BCIT computing needs.

How to contact us

  1. Visit our Knowledge Base for solutions
  2. Create a request by logging into the Online Request System
  3. Call 604-412-7444 (option 1) or toll-free (Canada and US only) at 800-351-5533 (option 1)
  4. Visit us at the Burnaby campus in SE12-205 (see Hours of Operation)
  5. E-mail techhelp@bcit.ca and include your BCIT ID number, your Full Name and detailed information on the issue.

Information to have ready

Before contacting us, please have the following information readily available:

Hours of operation (Burnaby Campus)

BBY September to May (except Christmas break)

Day of week

Hours

Contact Us

SE12-205 (between the Library and Tim Hortons)

Monday to Friday

8:00 am to 9:30 pm (Full Service)

604-412-7444 (option 1)

Saturday

8:30 am to 2:00 pm (Service Desk phone and web service - no walk-in service)

8:30 am to 5:00 pm (Instructor hotline)

604-412-7444 (option 1)

 604-412-7444 (option 4)

Sunday

8:30 am to 12:30 pm (Instructor hotline only)

604-412-7444 (option 4)

Hours of operation (DTC Campus)

DTC September to May (except Christmas break)

Day of week

Hours

Contact Us

Monday to Friday

8:30 am to 9:00 pm

Location: DTC - 559

Phone: Same as BBY above

Saturday

8:30 am to 4:30 pm

Sunday

8:30 am to 4:30 pm

After hours

  1. Search the Knowledge Base

  2. Log in to TSD Self Service Portal and create a request

  3. Send an e-mail to techhelp@bcit.ca

  4. Leave a voice mail with the Service Desk at 604-412-7444 (option 1) or toll-free at 800-351-5533 (option 1)

Online help

There are hundreds of useful Knowledge Base articles for students, faculty, and staff.

We welcome your comments

Your feedback can make a difference - your suggestions help us to improve our services. Please contact the Client Services Manager, Michele Morrison, by e-mail or by phone at 604-432-8628.