Getting Help

Getting Help

The Service Desk is your first point of contact for BCIT IT related questions or problems. The Service Desk will guide and assist you to resolve your BCIT computing needs.

How to contact us

Information to have ready

Hours of Operation (Burnaby Campus)

September to May (first two weeks of May) (except Christmas break)
Day of week Hours
Monday to Friday 8:00 a.m. to 9:30 p.m.
Saturday 8:30 a.m. to 2:00 p.m. (phone, chat, and web service only)
2:00 p.m. to 4:00 p.m. (instructor hotline only)
Sunday 8:30 a.m. to 12:00 p.m. (phone, chat, and web service only)
May (last two weeks of May) to August (including Christmas break)
Day of week Hours
Monday to Friday 8:00 a.m. to 4:30 p.m.

Hours of Operation (Downtown Campus)

September to May (first two weeks of May) (except Christmas break)
Day of week Hours
Monday to Friday 8:30 a.m. to 9:30 p.m.
Saturday 8:30 a.m. to 4:30 p.m.
Sunday 8:30 a.m. to 4:30 p.m.

After hours

We welcome your comments

Your feedback can make a difference - your suggestions help us to improve our services. Please contact the Client Services Manager, Michele Morrison, by e-mail or by phone at 604-432-8628.