The Service Catalogue is currently under redevelopment and will be available online in 2020. If you have questions about our services please contact our Service Desk at email@example.com or 604-412-7444 (option 1).
The Service Desk provides a single point of contact between our clients and IT Services. Contact the Service Desk to report an incident (break/fix problem), to get an IT related query answered, or to put in a service request for new work.
IT infrastructure services
The IT infrastructure provides interconnectivity between servers, computers and printers on all the main BCIT campuses that supports BCIT’s main applications and systems. IT Services manages both the academic, and adminstrative, servers that support BCIT’s enterprise applications and teaching activities. We also protect institute data on the network storage systems with scheduled data backups and provide file recovery services.
High speed network printing is available for students and staff in most buildings, at all the main campuses.
Our Service Desk team provides support for general telecom and mobility services.
Our Desktop services team provides desk-side support for instructor and administrative staff office computers and computer labs, including creation of software images and licencing of standard software applications. Computer deployment “rollout” activities include: standards; net-new and replacement rollouts and moves; computer lab set-up and maintenance; and hardware repair and inventory.
BCIT staff uses messaging tools to communicate with individuals and teams through e-mail, calendars, and other collaborative tools. A syncing service is available to syncronize e-mail and calendars to mobility devices.
Application and database services
IT Services supports enterprise administrative and academic applications and databases which are used by BCIT to “run the institute’s business”.
BCIT has a variety of web properties including: BCIT Public Web, BCIT Commons and myBCIT portal. This service includes website development, web marketing and analytics, web content publishing, and collaboration tools.
Strategic practices are a set of IT disciplines that support the activities, services and deliverables of IT Services to ensure that rigor and best practice methodologies are applied to the efforts and contributions to BCIT’s success.
Current service status
View the current status for each system that’s maintained by IT Services, including updates on
- Scheduled maintenance
- Unplanned outages, uptime/downtime