Submitting a Maintenance Work Request

If you need to submit a work request:

Please see the following chart for details on how we process work requests at BCIT.

Submit your work request using the following links

  • Student requests

  • Key contacts
    All requests, including emergency (24-hr)
    604-432-8777
    Non-emergency (24-hr) submit
    an online work request
    Staff requests

    Student requests

      Facilities request workflow

      Is this a request for Facilities Services?
      Review the Trades Services offered services.
      NO
      arrow right
      Security      604-456-8009
      IT                604-412-7444
      Logistics     604-432-8659
      YES
      down arrow
         
      Note the following details: Building/Room numbers, possible safety hazards, specifics of situation
      down arrow
         
      Is this an Emergency?
      Emergencies include: people stuck in elevators, floods, strong smell of gas, power outage, broken glass
      YES
      right arrow
      Immediately call
      Facilities Service Desk
      604-432-8777
      NO
      down arrow
       

      Submit Facilities Request
      down arrow



      Request is automatically routed to the appropriate work team based on the problem type selected. You will receive an auto-generated email confirmation. Please save this Work Request number for future reference.

      When Facilities Services completes the work, you will be sent an auto-notification email. If you have any questions, please record your work request number.

      Please Note:
      Your work may be part of a larger issue or one of several requests for the same work. If you receive a "Work Request Complete" notification and your work does not seem to be complete, please contact the Facilities Service Desk for details, rather than submitting another request for the same work.

      A few important details

      Requests are assigned upon receipt during regular office hours. Facilities staff use work requests to track and manage our work as well as communicate status updates via email to the requestor.

      When calling or emailing for additional information, please have your request number ready. Requests are assigned based on the type of maintenance required and are addressed when resources are available. Do not submit duplicate requests for the same issue as multiple requests will not advance placement in the queue.

      Billable expenses

      Requests which are not related to the maintenance of building functions and occupant services are billable to the requestor's department. Common billable expenses include: