Shift Delivery Co-op - Business Consulting Project
|Project Client:||Shift Delivery Co-op
|Project Description:||Delivery Preparation Process Improvement|
|Students:||Chris Quan, Nima Amirzadeh, Tim Wong
|BCIT Program:||Business Operations Management
Observation and data analysis revealed that the main area for improvement is in the Checking, Grouping and Sequencing processes. The three processes are inefficient and cut into the available time to complete the delivery of the parcels. Checking, Grouping, and Sequencing together takes up 65% of the total delivery preparation time.
The root causes of the problem are that there are no standard operating procedures, lack of formal training, and inefficiently sorted checklists.
The solution provided to Shift to improve the whole process is to use a zone labeling system with standard operating procedures to help outline the whole process step by step. The benefits of the zone labeling system are:
- Reduction in delivery preparation time of 56%
- Annual labor savings of $1,072.00 per rider.