Salvation Army Vancouver - Business Consulting Project

Project Details

Project Client: Salvation Army Vancouver
Project Description: New Facility Proposal
Students: Courtney Garnett, Scott McDonald
Term: Spring 2014
BCIT Program: Business Operations Management
Courtney Garnett and Scott McDonald were a team of BCIT students who completed their final project practicum at the Salvation Army’s Vancouver Community & Family Services (VCFS) facility, a center that hosts counselling and skill-building services and programs to those in need living in Vancouver’s downtown east side.

The purpose of this project was to determine the feasibility of moving the facility to a larger purpose-built building. The team was to develop a Functional Assessment of the VCFS’s current operations and physical facility to be submitted to the Salvation Army’s District Headquarters (DHQ) as part of the proposal for a new building.

An investigation was conducted into the root cause of inefficiency at the VCFS in order to develop a Functional Assessment that would eliminate the constraints. Through interviews with the VCFS staff, observations and inspection, and measurements of the current storage and space usage, two major constraints were identified that significantly impacted the VCFS’s ability to operate efficiently:
A Functional Assessment was developed that eliminated the constraints of space and flow of movement, as well as allowed for program growth and expansion, and was presented at the VCFS’s meeting with DHQ. The Functional Analysis was well-received by DHQ as well as their headquarters in Toronto, and the facility is currently moving to the next stage of the proposal process.

A similar investigation was conducted for the Salvation Army’s Homestead ministry, providing a foundation of research that the ministry can utilize in developing a similar Functional Assessment to eliminate the constraints on their operations due to their building’s capacity.