OPTIS Consulting Network - Business Consulting Project
|Project Client:||OPTIS Consulting Network
|Project Description:||Create a Quality Management System
|Students:||Ethan Ward, Caitlin Kleaman
|BCIT Program:||Business Operations Management
The project team examined the process of delivering client projects from the initial project assessment to the closing of projects. By identifying the drivers for a quality management system, performing a gap analysis regarding the delivery of quality at OPTIS, determining the areas for improvement, and collecting the requirements for a QMS the student team was able to make recommendations based on what OPTIS needs currently, what they are hoping to achieve, and OPTIS’s definition of quality.
To create a quality management system that would fit OPTIS’s needs while being easily maintained, easy to use, deliver consistency, and ensure customer satisfaction the following components of a quality management system should be implemented:
- Templates & How to Tools – This would allow for OPTIS to standardize documents needed on all projects, create efficiency within OPTIS, and deliver consistent results
- Work Flows – This will allow for a predetermined set of activities to intuitively add itself to a task list every time a new project is created, it will also create auditability for quality control.
- KPIs – This will allow for OPTIS to track progress as a company, set quality goals, and analyze project issues and successes.