Health Shared Services BC - Business Consulting Project
|Project Client:||Health Shared Services BC
|Project Description:||Process Change Cost Analysis
|Students:||Brendon Bartsch and Jordan Chung
|BCIT Program:||Business Operations Management
HSSBC is going through a transformation phase to standardize the processes performed by each Health Authority in the Records and Benefits department. The reason for this transformation is a mandate from the Ministry of Health to reduce office expenses by 2014.
The team approached this project by developing an online survey, worded to gather specific data from the staff of each Health Authority, and designing an Excel template to calculate the gathered data.
The method developed was tested on three different processes, including:
- Benefits-Pensions for Temp NC>1yr
- Termination of Benefits with Carriers
- Benefits Enrollment
Monthly Time - An additional 13.55 Hours
Monthly Cost - An additional $342
Yearly Cost - An additional $4,108
Using the method developed by the team, HSSBC will be able to analyze future changes to processes in the Records and Benefits department, with ease and little extra effort.