Health Shared Services BC - Business Consulting Project
|Project Client:||Health Shared Services BC
|Project Description:||Voice Instructed Picking System
|Students:||Elena Alexeeva, Julia Cheung, Tanan Kesornbua
|BCIT Program:||Business Information Technology Management
Unlike Radio Frequency (RF) scanners, commonly used in today’s warehouses, the VIP technology frees warehouse staff’s hands resulting in increased mobility and improved ergonomics. HSSBC is engaged in the project aiming to implement Voice Instructed Picking technology at the Lower Mainland Distribution Center (LMDC) to replace the existing RF scanners.
The student team used various research methods for different deliverables:
- TrackStar 11.3 benefits and improvements research will serve as a base in pre-planning process to highlight the current state of the software and its capabilities.
- FAQ, brochure cost analysis, and VIP ergonomics and safety research will contribute to the communication plan.
- The current process flow charts and time study help capture current process, understand it and visualize it better. These documents will be used during planning and closing stages of the project. Process flow charts will to be used for future training purposes and auditing by management.
- KPIs will be used in assessment of the VIP post-implementation improvements.