Fraser Health Authority - Business Consulting Project


Project Details

Project Client: Fraser Health Authority
Project Description: Process Improvement Project
Students: Elena Kuznetsova and Erika Ramos
Term: Spring 2011
BCIT Program: Business Operations Management
A team of BCIT Business Operations Management students conducted a Process Improvement Project for the Fraser Health’s Strategic Transformation Team. The Project took place at the Diagnostic Cardiology Department at the Royal Columbian Hospital (New Westminster, BC). The purpose of the study was to make the Holter Monitor process more efficient, improve equipment utilization, reduce interruptions in the process, and improve communication and visibility.

The BCIT students performed interviews and observation of the process service times and interruptions and found opportunities for improvement in the Holter Monitor Process. Some of the symptoms were staff exhaustion, inconsistent use of different tools and frequent interruptions. The root cause analysis and observations revealed that there was a need for additional training among the part-time staff, issues with simultaneous access to their tracking spreadsheet, distributed ownership in the process, and there were a few non-value added activities such as double-checking and tracking down reports.

The students proposed a Visual Tracking System which will address some of these issues. This solution intends to makes use of Tracking Checklists assigned to each patient file that travel between trays which are mounted on the Holter room wall. This system is able to track where a patient’s file is at any point in the process. In addition, the team is proposing other changes in the process that will make the Holter process more efficient. One of them is the use of the Holter Performance Spreadsheet. It will measure the improvement in the performance of the Holter clinic team. As the Visual Tracking System is very simple, its implementation cost is only $122, and the estimated implementation time is under a week.

By implementing the Visual Tracking system the Cardiology Department of the Royal Columbian Hospital will be able to: