Fraser Health Authority - Business Consulting Project
|Project Client:||Fraser Health Authority
|Project Description:||Process Improvement Project
|Students:||Elena Kuznetsova and Erika Ramos
|BCIT Program:||Business Operations Management|
The BCIT students performed interviews and observation of the process service times and interruptions and found opportunities for improvement in the Holter Monitor Process. Some of the symptoms were staff exhaustion, inconsistent use of different tools and frequent interruptions. The root cause analysis and observations revealed that there was a need for additional training among the part-time staff, issues with simultaneous access to their tracking spreadsheet, distributed ownership in the process, and there were a few non-value added activities such as double-checking and tracking down reports.
The students proposed a Visual Tracking System which will address some of these issues. This solution intends to makes use of Tracking Checklists assigned to each patient file that travel between trays which are mounted on the Holter room wall. This system is able to track where a patient’s file is at any point in the process. In addition, the team is proposing other changes in the process that will make the Holter process more efficient. One of them is the use of the Holter Performance Spreadsheet. It will measure the improvement in the performance of the Holter clinic team. As the Visual Tracking System is very simple, its implementation cost is only $122, and the estimated implementation time is under a week.
By implementing the Visual Tracking system the Cardiology Department of the Royal Columbian Hospital will be able to:
- improve communication between staff
- make the Holter monitor process more visible and efficient
- reduce process time by 10%
- service one additional out-patient a day and increase equipment utilization by 22%
- reduce interruptions, stress and exhaustion for staff