Customer Service Standards

Apprenticeship Services - Registrar's Office Mandate

The Registrar's Office is dedicated to managing customer information with integrity in a reliable, confidential and courteous manner within the guidelines of BCIT policy. Our customers are future, current and former students, faculty, staff and administrators, government and industry.

Quality Service Standards

We are dedicated to delivering high quality customer service within an environment of high volume during peak times of the year.


We will:
Excellence Schedule and register apprentices in an equitable and accurate manner.
Timelines Meet all dates and deliverables as agreed to.
Communications Advise the customer of issues or problems that affect registration.
Responsiveness In person: we will assist you within two minutes upon arrival during non-peak periods and within ten minutes during peak periods.

Mail an acknowledgement/acceptance letter of your training request with two weeks upon receipt during non-peak periods and three weeks during peak periods.

Process Letters of Verification within 24 hours during non-peak periods and five days during peak periods.
Accessibility Provide choices of products, services and delivery methods, where possible and applicable.
Commitment Treat you politely and with respect.