Welcome to the Technology Service Desk

The Technology Service Desk is a collaboration of several support teams within BCIT. Our goal is to make it easier to access the technology support resources you need through a single phone number, email, and web site.

Through the technology service desk, you are able to access support for:

How to Contact Us

  1. Visit our Knowledge Base for solutions
  2. Create a request by logging into the TSD Self Service Portal
  3. Call 604-412-7444 or toll-free (Canada and US only) at 800-351-5533
  4. Visit us at the Burnaby campus in SE12-205
  5. E-mail techhelp@bcit.ca and include your BCIT ID number, your Full Name and detailed information on the issue or request.

Hours of Operation (Burnaby Campus)

September to May (first two weeks of May) (except Christmas break)
Day of week Hours
Monday to Friday 8:00 a.m. to 9:30 p.m.
Saturday 8:30 a.m. to 2:00 p.m. (phone and web service only)
May (last two weeks of May) to August (including Christmas break)
Day of week Hours
Monday to Friday 8:00 a.m. to 4:30 p.m.