Introduces health information systems and provides the health care professional with fundamental knowledge of how the delivery of patient care be improved through the appropriate application of health management information systems. Discusses how to apply skills and knowledge to assist in the development and implementation of health information management systems in their organization.

This course presents the key theory and practice in performance measurement specifically in health services. The material concentrates on the fundamental accountability tools and techniques used in the Canadian health system to monitor and report on the efforts to continuously improve the quality of health services delivered. The focus of the course will be on developing competency in performance measurement in order to show progress in evidence-based management and improved outcomes. The performance measurement processes are applicable to all health care settings. Prerequisites: 60% in HMGT 5700

Presents the key theory and current practice of quality, risk and utilization management with specific application to health services. Focuses on demonstrating the integrated nature of quality assessment, quality planning, risk and utilization management and how the application of these quality systems and tools are essential for today's health organization. Covers quality management assessment, client satisfaction and provider competence, risk management tools, utilization management (accessibility, effectiveness, efficiency and appropriateness) and tools and quality management monitoring and reporting. Prerequisites: HMGT 5700

You must be currently working in an area directly related to the academic program to consider this option for your final course. Complete your certificate by identifying and analyzing a practical problem or opportunity at your workplace. By conducting a systematic review of the major issues and best practices, you will be able to develop appropriate alternatives and present a fully justified recommendation for solving the problem or advancing the opportunity. To prepare for this course, consult with your employer and your program head to identify a project plan that meets the learning objectives.

Build on your health care experience with this introduction to project management concepts and terminology. You will examine the competencies of an effective project manager and discuss the importance of project management in health care. Gain an understanding of the stages of project management from staging, planning, implementation, close out and final project evaluation. Write a project overview statement and complete a project management plan for a health care project that you can adapt to your learning objectives.

Presents the key theory and current practice in quality improvement specifically in health services. Concentrates on the fundamental management tools and techniques, specialized skills and the structured focus of continuously improving all processes. Focuses on developing competency in using the quality planning tools to make progress on the potential for improvement in key care and service processes. The quality planning tools are applicable to all health care settings.

Examines the relationship between structure and function in health care organizations. Designed for today's rapidly changing health care environment, explores ways of applying decentralized multi-disciplinary teams, multi-functional managers, and technologically adept personnel to create organizational flexibility. Enables analysis of the organizational structure and policy in participant's health care organization to identify its strengths and weaknesses, and relate these structures to organizational flexibility. Helps to identify and relate the key attributes of learning culture to the organization and prepare a knowledge management program to support extensive collaboration and decision making within the organization. A major assignment in the course requires the formation of or inclusion on a team at the student's place of work, and an analysis of the functioning of that team.

Provides both a strategic and operational view of leading technological change in healthcare organizations. A theoretical overview of organizational change provides the groundwork for understanding the process of change, human reaction to change, and the effects of change on the organization. Explores the importance and process for understanding the need and impetus behind change. Discusses models for managing change and provides a learning experience in creating a vision of change, and assessing the impact of change of the organization. Examines leadership competencies for change sponsors, leaders, and other change agents in the context of successful change. Provides a concrete and pragmatic approach to managing change that will assist participants in avoiding common pitfalls and problems evident in many change initiatives today.