This course has been designed to provide students with time to study and complete all vendor specific exams.

This course provides an intensive and comprehensive introduction to the basic communication and computer skills required to work in a technical support environment. Students will develop skills through various hands-on activities: to effectively troubleshoot personal computers; to use and implement safety strategies; to disassemble and assemble a computer; to install and troubleshoot operating systems; and to troubleshoot a variety of network and peripheral devices. The foundations of advanced team building skills including leadership, team decision-making and effective meeting skills are introduced. Students will also develop their technical writing and presentation skills by completing technical projects involving computer hardware, networks and operating systems.

This course focuses on implementing and administering a network infrastructure. Through several team-based projects, students will develop skills in configuring and troubleshooting networking infrastructure components as well as using project management techniques for planning and implementing IT solutions. Students will also develop skills needed to work within the dynamics of a team, resolve conflict when appropriate and augment their employment communications skills through resume writing, interview practice and job research.

This course focuses on developing advanced skills for managing enterprise networks including administering an e-mail server and designing a secure network. Students will broaden their technical skills in order to remain creative and innovative in exploring possible solutions to a task, by getting exposure to other areas of technology such as web, databases, programming and emerging technologies, depending on current market needs. Through strategic business writing, career planning and researching the hidden job market, students will develop the career communication skills necessary to take advantage of the present opportunities in the industry.

This work term provides students with the opportunity to augment their classroom training and demonstrate learned analytical and technical skills in an IT related position. Students will acquire and further refine their skills through real-world work experiences and potential mentor relationships with work term employers.