Customer Service Standards

Our mandate

Student Employment Services (SES) will partner with employers, students, alumni and faculty to provide pathways that foster the career success of BCIT's work-ready students and graduates.

Quality service standards

	We will:
Excellence	Ensure quality service and deliverables that meet or exceed the expectations of the customer. Take initiative wherever possible to continually improve service.
Timelines	Meet all dates and deliverables as agreed to.
Communications	Advise the customer of issues or problems that affect deliverables.
Responsiveness	Respond to fax, email, telephone, and in-person inquiries within two business days.
Accessibility	Provide choices of products, services and delivery methods, where possible and applicable.
Commitment	Be courteous, respectful, responsible and professional at all times.