customer service standards
Our mandate
Student Employment Services (SES) will partner with employers, students, alumni and faculty to provide pathways that foster the career success of BCIT's work-ready students and graduates.
Quality service standards
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We will: |
| Excellence |
Ensure quality service and deliverables that meet or exceed the expectations of the customer.
Take initiative wherever possible to continually improve service. |
| Timelines |
Meet all dates and deliverables as agreed to. |
| Communications |
Advise the customer of issues or problems that affect deliverables. |
| Responsiveness |
Respond to fax, email, telephone, and in-person inquiries within two business days. |
| Accessibility |
Provide choices of products, services and delivery methods, where possible and applicable. |
| Commitment |
Be courteous, respectful, responsible and professional at all times. |
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