Customer Service Standards
Student Employment Services (SES) will partner with employers, students, alumni and faculty to provide pathways that foster the career success of BCIT's work-ready students and graduates.
Quality service standards
|Excellence||Ensure quality service and deliverables that meet or exceed the expectations of the customer.
Take initiative wherever possible to continually improve service.
|Timelines||Meet all dates and deliverables as agreed to.|
|Communications||Advise the customer of issues or problems that affect deliverables.|
|Responsiveness||Respond to fax, email, telephone, and in-person inquiries within two business days.|
|Accessibility||Provide choices of products, services and delivery methods, where possible and applicable.|
|Commitment||Be courteous, respectful, responsible and professional at all times.|