Customer Service Standards

Our mandate

To deliver dynamic, inclusive opportunities for all BCIT Students and Staff to develop and maintain healthy life skills. Recreation Services will continue to:

• Provide excellent facilities at minimal cost. Free recreational time and minimum cost programming for students and staff.
• Provide a wide range of recreational and instructional programs to meet highly diverse student and staff recreational needs.
• Keep current on trends and developments in programming, equipment and facilities in field of recreation — hiring and training dynamic staff to lead and inspire our patrons to obtain and sustain healthy life skills.
• Provide opportunities for students and staff to purchase discounted tickets for recreation events and activities.

Quality service standards

	We will:
Excellence	Provide excellence in programming and facilities.
Timelines	Meet all dates and deliverables as agreed to and communicate agreed dates and conditions to patrons as appropriate.
Communications	Keep patrons current on facilities developments and programming.
Responsiveness	Respond within one business day to inquiries by fax, phone, email or in person. Respond to equipment problems within two business days. Have equipment replacement or action plan in place within 10 business days.
Accessibility	September - May Recreation Building Weight Room Climbing Wall Monday-Thursday 6:00am-11:00pm 6:00am-10:00pm 4:30-9:00pm Wednesday 6:00am-11:00pm 6:00am-10:00pm 2:30-4:30pm Friday 6:00am-9:00pm 6:00am-8:00pm CLOSED Saturday-Sunday 9:00am-8:00pm 9:00am-7:00pm CLOSED June - August Recreation Building Weight Room Climbing Wall Monday-Friday 6:00am-9:00pm 6:00am-8:00pm CLOSED Saturday - Sunday 9:00am-5:00pm 9:00am-4:00pm CLOSED
Commitment	Provide exemplary recreation service in a professional, courteous and respectful manner.