BCIT's online learning environment, Desire2Learn, is supported by the Technology Service Desk, a service jointly maintained and administered by Educational Technology Support and IT Services. If you're having trouble here's our contact information.
For help with: Login & access trouble, myBCIT, computers, telephones, printers, Banner, Lotus Notes & other email, etc...
Phone: 604-412-7444 (option 1)
Toll-free: 1-800-351-5533
Email: techhelp@bcit.ca
For help with: Desire2Learn course issues, Elluminate Live!, Respondus applications, blogs, wikis and other educational technologies.
Phone: 604-412-7444 (option 2)
Toll-free: 1-800-351-5533
Email: techhelp@bcit.ca
Online course support is available Monday to Friday from 8am to 4:30pm. Hours are extended to 7:30pm during the first 2 weeks of term start.