Getting Help
The Client Services Help Desk is your first point of contact for BCIT computer related questions or problems. The Help Desk staff will guide and assist you to resolve your BCIT computing needs.
How to contact us
- Call 604-412-7444 (option 1) or toll-free (Canada and US only) at 800-351-5533 (option 1)
- E-mail techhelp@bcit.ca
- Log in to eHelpDesk and create a request
- Visit us at the Burnaby campus in SE12-205 (see Hours of Operation)
Information to have ready
Before contacting us, please have the following information readily available:
- Your full name and your BCIT ID (e.g., A00123456).
- The computer's BCIT asset number (look for the BCIT sticker with a barcode and the asset number) if the problem is with your computer.
- Be prepared to describe the problem clearly. What are you trying to accomplish? What exactly is happening (or not happening)? If your computer is displaying an error message, record the exact text of the message.
- If possible, be at the location of the affected computer when you contact us.
Hours of operation (Burnaby Campus)
| Time Period | Day of week | Hours |
|---|---|---|
| September to May (except Winter break) | Monday to Friday | 8:00 a.m. to 9:30 p.m. |
| Saturday | 8:30 a.m. to 2:00 p.m. (phone and web service only) | |
| June to August (and Winter break) | Monday to Friday | 8:00 a.m. to 4:30 p.m. |
After hours
- Search the Knowledge Base
- Log in to eHelpDesk and create a request
- Send an e-mail to techhelp@bcit.ca
- Leave a voice mail with the Help Desk at 604-412-7444 (option 1) or toll-free at 800-351-5533 (option 1)
What do we support?
We support BCIT office and lab computers with BCIT-standard software images. For more information on service levels see the Core Service Catalogue [PDF]
Online help
There are hundreds of useful Knowledge Base articles for students, faculty, and staff.
We welcome your comments
Your feedback can make a difference - your suggestions help us to improve our services. Please contact the Client Services Manager, Michele Morrison, by e-mail or by phone at 604-432-8628.
