The IPAO staff are guided by the code of ethics for institutional research defined by the Association for Institutional Research (AIR) – to acquire the necessary competency to conduct research; to be objective and have an unbiased attitude; ensure the quality of data used for the research; to write reports in a language that is understandable; to ensure the confidentiality and security of personal information; and to treat research subjects with respect and dignity.
The below table describes IPAO's service standards for research projects, information requests and survey scanning services.
| We will: | |
|---|---|
| Excellence | Ensure a quality product that meets your expectations. |
| Timelines | Meet all dates and deliverables as agreed to. |
| Communications | Advise you of issues and problems that affect project deliverables and/or timelines within one business day of the problem being discovered. |
| Responsiveness | Respond within one business day to your enquires by fax, telephone, e-mail or in-person. Process instructor/course evaluations within 15 business days. Process exams within one business day during October, December, March and May, and two business days for other times of the year. |
| Accessibility | Provide you choices of products, services and delivery methods. |
| Commitment | Be courteous, respectful, responsible and professional at all times. |