HR Service Standards

The Human Resources Department established its service standards in consultation with BCIT employees to:

• establish clear expectations around HR service offerings
• identify who to contact, in the event that a standard has not been met
• provide a benchmark for the HR department to focus its quality improvement efforts

Peak Periods of the Year

We experience a very high volume during the months highlighted below due to hiring, retirement processing and other HR requests.

Jan	Feb	Mar	Apr	May	Jun	Jul	Aug	Sep	Oct	Nov	Dec

General HR inquires

Inquires & services	Standard
Attendance Response to clarification of attendance entitlements and processing procedure	2 days
Auxiliary Requests Initial response to request	2 days
Benefits or compensation Response to initial request	2 days
Collective agreement questions Initial response to inquiry	2 days
Employee career coaching Response or meeting scheduled	2 days
Employee and Family Assistance Service provided by Shepell.fgi	1 day
Labour Relations Initial response to request	2 days
Manulife Extended Health and Dental Upon receipt of forms	14 days
New Employee Orientation Invitation to new employee orientation	Within 30 days of hire
Organizational development Response or meeting scheduled	2 days
Pension Meeting scheduled regarding pension estimates, purchase of service and retirement options	2 days
Staffing issues Response or meeting scheduled to discuss department or employee issues	2 days

Job design and evaluation

Inquires & services	Standard
Job evaluation process JJEC interview meeting scheduled	30 days
Job revision Review and make comments to initial draft supplied by a manager or employee	10 days
New job design Review and make comments to initial draft supplied by a manager	15 days

Recruitment

Inquires & services	Standard
Job offers Time to complete job offer after all documents, approvals, placement form and reference checks received by HR	2 days
Posting vacant positions Posting processed (submissions must be received by Wednesday)	3 days
Reference checking Response to request (completion time based on availability of contacts)	2 days
Short listing Response to initial request for short listing	2 days
Sourcing strategies Development of sourcing strategy provided to selection committee chair	3 days
Testing and assessment Initial response to request	2 days

Systems and reporting

Inquires & services	Standard
HR Systems: Attendance, Banner, E-hire and security Response to inquiries on initiating requests and managing security features	2 days
Report request Response to initial requests for customized reports	5 days