The Housing Department will assist BCIT students to attain success by providing an outstanding academically oriented, financially self sustaining, on-campus residential community, and comprehensive listing services of off-campus accommodation.
To provide a high quality, clean, safe residence environment that promotes academic success.
| We will: | |
|---|---|
| Excellence | Provide exemplary service to all our customers. Strive to attain a 90% or greater satisfaction rate annually in the Parent and Resident Customer Surveys. |
| Timelines | Provide efficient service in a timeline that meets or exceeds your individual needs. Address facilities maintenance needs within 24 hours for serious issues, and within three business days for other items. |
| Communications | Advise you of issues or problems that will affect your living environment or well-being within one business day of the problem being identified. Communicate clearly and confirm that you understand the information provided. |
| Responsiveness | Respond to emergency situations immediately. Respond to enquiries by fax, e-mail, telephone or in person within one business day. Acknowledge your application and inform you within seven business days of receipt of your application when you will know of a room assignment. Treat all customer requests and concerns seriously; acknowledge within one business day, and resolve, where possible, within one week. |
| Accessibility | Provide Housing Office coverage: September - May Monday to Thursday 08:30 to 21:30 and Friday 08:30 to 18:00. June - August Monday to Friday 08:30 to 16:30. Provide emergency and community-based response at all other times through live-in Residence Advisors. |
| Commitment | Act in a courteous, respectful, responsible and professional manner at all times. Provide a clean, safe and well maintained residence that meets or exceeds the expectations of 90% of our customers. Keep rent competitive with local housing markets. |