Support for Online Courses

Desire2Learn (D2L) is BCIT's online learning environment. Before you login for the first time, please verify your browser.

You will be able to log in on the start date of your course - not before.

Check these trouble-shooting FAQs for a solution to your computer problem before contacting BCIT online course support:

Are there minimum technical requirements for my computer?

Desire2Learn can be accessed by any popular internet browser. Please verify your browser before you login for the first time. The browser verification ensures your system will be able to view and use the online learning environment. [top]

What about internet security and firewalls?

D2L is not affected by most security programs, but sometimes Internet Explorer's default settings prevent windows and files from opening. If you use Internet Explorer, be aware of the yellow information bar at the top of the page when opening files.

Other browsers such as Firefox, Safari, or Chrome do not have similar problems. [top]

I am taking more than one course this term. How do I navigate between them?

After logging in to D2L, you will see a list of all the courses in which you are registered. Click the title of the course you want to access.

To return to the list of courses from anywhere in D2L, click the "My Home" link at the top of the page (above the BCIT logo). [top]

When can I access the course I've registered in?

For term-based courses, you should be able to access your course by 8am on the start date of the course.

For continual intake courses, your online access is granted when your registration has been processed or when the Program Assistant has updated the class list.

To access your online course, go to the login page.

For access to Bachelor of Technology in Technology Management (TMGT) courses, check the TMGT web site. [top]

I'm trying to login, but I get an error message. What's up?

Are you using the correct username and/or password? If you've double-checked your credentials and are still having trouble, you can use the Student Information System to search for your BCIT ID, or contact the Technology Service Desk (see contact information below). [top]

How do I download a file in my internet browser?

Different internet browsers download files in different ways, but clicking a link to a file usually creates a prompt that gives you the option to "Open" or "Save".

To download the file, click Save, and then browse to the folder where you want to save the file.

You may need to specify a name for the file in the "File Name" field. For example, if the file is called assignment 1 (attachment).doc.attch change the file name to assignment1.doc.

To start the download, click Save. [top]

I'm not able to read file attachments sent to me by others in the class. What's going on?

Do you have the appropriate software installed that is needed to view the file? For example, if the attached file name ends with the DOC extension, you will need Microsoft Word installed to open the file.

If a file name ends with a TXT extension, you can open it in any word processor package like Notepad or WordPad. The latter two both come with the Windows operating system.

If the file name ends with a PDF extension, you will need the free Acrobat Reader to open the file.

How do I get more help?

BCIT's online learning environment, Desire2Learn, is supported by the Technology Service Desk, a service jointly maintained and administered by Educational Technology Support and IT Services. If you're having trouble here's our contact information.

IT Services

For help with: Login & access trouble, myBCIT, computers, telephones, printers, Banner, Lotus Notes & other email, etc...

Phone: 604-412-7444 (option 1)
Toll-free: 1-800-351-5533
Email: techhelp@bcit.ca

Educational Technology Support

For help with: Desire2Learn course issues, Elluminate Live!, Respondus applications, blogs, wikis and other educational technologies.

Phone: 604-412-7444 (option 2)
Toll-free: 1-800-351-5533
Email: techhelp@bcit.ca

Online course support is available Monday to Friday from 8am to 4:30pm. Hours are extended to 7:30pm during the first 2 weeks of term start. [top]