To provide key resources for applied research at BCIT:
| We will: | |
|---|---|
| Excellence | Ensure quality service and deliverables that meet high standards. Take initiative wherever possible to continually improve service. |
| Timelines | Meet all dates and deliverables, as agreed to. |
| Communications | Notify clients immediately if issues arise that affect the original project deadline. |
| Responsiveness | Respond within two business days to high priority email and telephone requests. Respond within two weeks of receiving completed online forms and applications. Direct clients in a timely manner to the most appropriate resources available, based on each client’s individual needs. |
| Accessibility | Provide choices of products, services and delivery methods where possible and applicable. |
| Commitment | Be courteous, respectful, responsible and professional at all times. Ensure fair and equitable treatment of clients, and handle confidential information with the utmost respect. |