Customer Service Standards

Student Information and Enrolment Services - Registrar's Office mandate

The Registrar's Office is dedicated to managing customer information with integrity in a reliable, confidential and courteous manner within the guidelines of BCIT policy. Our customers are future, current and former students, faculty, staff and administrators, government and industry.

Quality service standards

We will provide clear, consistent and accurate information in a friendly, efficient and helpful manner.

We will:
Excellence	Inform and assist prospective and current students with information about full and part-time study options, registering for courses and payment of fees. We are the front line reception for Admissions, Student Records, Program Advising and the International Credential and Evaluation Service.
Timelines	Meet all dates and deliverables as agreed to.
Communications	If we cannot immediately provide you with all the information you need, we will contact you regarding your query within one business day in non-peak periods and two business days during peak periods.
Responsiveness	Immediately process your registration for part-time studies courses upon tuition fee payment. Telephone call wait times: Our usual telephone call wait times are between two and seven minutes with midday, from 11am to 2pm, being the busiest period During our peak enrolment periods phone call wait times are between ten and twenty-five minutes with midday, from 11am to 2pm, being the busiest period
Accessibility	Provide easy access to all relevant information at our "one stop shop" location.
Commitment	Treat you politely and with respect.